Privacy Policy

We collect information you provide directly to us:

• Account information: name, email address, and password when you register.
• Content you submit: text you paste into our humanizer tool for processing.
• Payment information: billing details handled securely through Stripe. We do not store full card numbers.
• Support communications: messages or emails you send us.

We also collect information automatically when you use our services:

• IP address, browser type, operating system, and device identifiers
• Pages visited, features used, and time spent on the site
• Referring URLs and clickstream data
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information (receipts, invoices)
• Track word usage against your subscription plan
• Improve, personalize, and expand our services
• Send you technical notices, security alerts, and support messages
• Monitor and analyze usage trends to improve user experience
• Detect and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We share data with trusted third-party vendors who help us operate our services, including Stripe (payments) and Supabase (database infrastructure). These providers are contractually obligated to protect your data.
• Legal requirements: We may disclose your information if required by law, subpoena, or other legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is subject to a different privacy policy.
• With your consent: We may share information for any other purpose with your explicit consent.

We use cookies and similar tracking technologies to track activity on our services and store certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our services may not function properly without cookies.

Types of cookies we use:

• Strictly necessary: Required for the site to function (authentication, session management).
• Analytics: Help us understand how visitors interact with the site.
• Preferences: Remember your settings and choices.

Our services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over HTTPS. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

• Update or correct your account information through your account settings
• Opt out of marketing emails by clicking "Unsubscribe" in any email we send
• Manage cookies through your browser settings
• Request deletion of your account by contacting us

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately. If you believe we may have information from or about a child under 13, please contact us.

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your country. When we transfer your data internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law, including using standard contractual clauses approved by relevant authorities where required.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.

With your consent, or where permitted by law, we may send you marketing communications about our products and services. You can opt out of marketing emails at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us directly. Opting out of marketing communications does not affect our ability to send you transactional or service-related messages.

If you are located in the European Economic Area, we process your personal data on the following legal bases:

• Contract performance: To provide the services you have signed up for.
• Legitimate interests: To improve our services, prevent fraud, and communicate with you about our products.
• Consent: Where you have given us explicit permission, such as for marketing emails.
• Legal obligation: To comply with applicable laws and regulations.

We retain your personal information for as long as your account is active or as needed to provide you services. We also retain data to comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, unless a longer retention period is required by law.

We use the following key subprocessors to help deliver our services:

• Stripe — payment processing
• Supabase — database and authentication infrastructure
• OpenAI — AI text processing
• Vercel — hosting and deployment

Each subprocessor is bound by data processing agreements and is required to implement appropriate security measures.

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we restrict how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at support@humanwriteup.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information, so this right does not currently apply.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a request, contact us at support@humanwriteup.com. We will verify your identity before processing your request and respond within 45 days.

If you have any questions about this Privacy Policy or our data practices, please contact us:

HumanWriteup
Email: support@humanwriteup.com